Job Description

The most employee focused Company in San Diego is looking for exceptional customer service representatives. Anderson Plumbing, Heating & Air Conditioning, Inc. is a residential service & repair company, providing plumbing & HVAC services. We offer great benefits, training and personal development to help you succeed and grow.

As a customer service representative, you will work with a dynamic and passionate team to ensure desired company growth. 

Responsibilities

  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
  • Respond to customer requests, resolving issues and promoting the brand. 
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.

Requirements

    • 2-3 years experience in customer service, preferably a high volume call center.
    • IT competent; good typist and proficient with phone systems.
    • Highly organized with exceptional follow-through abilities.
    • Strong verbal and written communications.
    • Ability to build trust and demonstrate empathy.
    • Engaging personality that blends well with a fast-paced, goal-driven environment.
    • Competitive individual contributor who also loves to win as a team. 

Benefits

    • Eligible for Medical, Dental, Vision and Life Insurance after 30 days. Anderson pays for 100% of employee premiums. 
    • 16 days of Paid time off.
    • 401k matching plan.
    • Monthly Bonus Opportunity. 
    • Ongoing Technical & Communication Training.
    • Opportunity for advancement, we promote from within.