Call Center Representative - 100% Paid Medical, Dental, Vision and Life!
The most employee focused Company in San Diego is looking for exceptional customer service representatives. Anderson Plumbing, Heating & Air Conditioning, Inc. is a residential service & repair company, providing plumbing & HVAC services. We offer great benefits, training and personal development to help you succeed and grow.
As a customer service representative, you will work with a dynamic and passionate team to ensure desired company growth.
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
- 2-3 years experience in customer service, preferably a high volume call center.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust and demonstrate empathy.
- Engaging personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Eligible for Medical, Dental, Vision and Life Insurance after 30 days. Anderson pays for 100% of employee premiums.
- 16 days of Paid time off.
- 401k matching plan.
- Monthly Bonus Opportunity.
- Ongoing Technical & Communication Training.
- Opportunity for advancement, we promote from within.
Pay: $12 to $14/hour
Job Status: Full Time, Part Time