Job Description

Are you an optimistic person that has a naturally persuasive style? Are you good at communicating in a demonstrative, instructional way? Do you enjoy people, provided that your circle stays void of conflict? Do you like harmony within the workplace and prefer being the facilitator of information? Are you an animated talker? Are you energetic and do you like variety when it comes to doing multiple tasks? If you answered yes to these questions then this career is for you!


Since 1978, award-winning Anderson Plumbing, Heating & Air has been wowing customers throughout San Diego County with outstanding plumbing, heating, and AC services. In fact, we’ve made our motto, "Nobody wows clients as we do!"-and that’s something we’re committed to every day, with every customer, in every way. We are a woman-owned, family-operated business, committed to providing homeowners throughout the San Diego area with the very best home services in the industry. Whether you need AC repairs, heater installation, water heater replacement, drain clearing, or even emergency plumbing services, our experienced team is just a phone call away. We were voted 2020 Best Place To Work!!


Job Summary

Our customer service team is a pillar of the entire organization’s effort to increase our customer’s satisfaction. We are looking for an outgoing and well-spoken Customer Service Representative to receive & make calls to assist customers with booking their appointment in the CRM and promoting the brand’s services through having a general understanding of plumbing & HVAC services job types.


Pay Range: $17.00 - $19.00 Hourly


What you will get if you join us:

* Bonus +Spiffs

* 401(k) with 3% matching

* 100% Paid Medical

* Dental and Vision plans

* $20K Life Insurance Policy Free to Employees

* Short- and Long-Term Disability plans

* Paid time off + 6 holidays


Essential Duties & Responsibilities

* Answer inbound customer calls in a fast-paced environment

* Empathize & understand customer’s urgent plumbing and HVAC problems

* Book the customer’s appointment in CRM

* Answer customer questions and provide basic services information

* Make outbound calls to schedule service calls

* Sell and renew memberships

* Follow scripting to provide a consistent experience for clients

* Cross-promote various trade services to customers

* Communicate with customers via chat or email

* Complete any responsibilities assigned by the manager


Skills you bring for success:

* High School Diploma or Equivalent (Required)

* 2-year degree a plus

* 2+ years of call center, customer service, sales, or appointment setting preferred

* Previous experience in HVAC, plumbing, electrical services, or construction a plus

* Excellent communication skills, both verbal and written

* Ability to multitask in a fast-paced environment

* Exceptional customer service and phone skills

* Strong attention to detail with problem-solving capabilities

* Strong listening and sales skills

* Ability to achieve the target goal

* Proficiency in Microsoft Office and CRM software

* Proficient at typing & comfortable with computers


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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