Job Description

Anderson Plumbing, Heating & Air Conditioning is looking for experienced dispatchers to join our Team. We offer a fun, family oriented work environment. Anderson is the most employee focused business in San Diego and we need more great people.

All full time employees receive: 

  • Medical/Dental/Vision Insurance 100% Paid
  • Vacation/Holiday pay
  • 401K enrollment
  • One on One coaching & goal setting
  • Ongoing personal & business development

What are we looking for?

We need exceptional dispatchers to help us achieve 100% customer satisfaction and meet revenue goals. As a dispatcher for Team Anderson you will work as part of a dynamic and passionate team to ensure desired call counts are met. You will match the right technician to every job, helping achieve financial success.

Essential Duties:

  • Evaluate customer calls and assign the best technician to each service appointment.
  • Meet daily call count and revenue goals by prioritizing the most urgent and profitable calls.
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences.
  • Manage the whereabouts and needs of every assigned technician in the field.
  • Record the results of each service call and technician recommendations.
  • Be professional and establish customer rapport, encouraging repeat business.

Requirements

  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Pleasant and professional phone demeanor.
  • Passionate about Anderson Plumbing, Heating & Air and loves the brand.
  • High integrity with advanced social skills and ability to make solid connections.
  • Strong desire to be better at your job tomorrow than you are today.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Highly motivated, self-starter who’s flexible and has a great attitude on life.

Wages will vary based on experience – range of $13 - $16 per hour. Full Time Position, some overtime will be required.

**Also Bonus and Incentive Programs after 90 days..