Dispatcher

Click "Apply On Company Website" and our recruiting assistant, Olivia, will help you schedule an immediate interview with our team!

Are you a team player, with a strong social orientation?

Do you possess effective communication skills and have a desire to

manage and service existing client accounts?

Are you intuitive and detail oriented?

We are looking for someone who can thrive in a fast paced, multi-tasking environment involving many relationships. If this sounds like you, please cut and paste this link, https://go.apply.ci/s/CzYRJBzWPl, into your browser and take our quick, 2 question survey!

As the winner of the 2020 San Diego’s Top Workplaces Award, we’re doing a lot of things right. Most importantly, we pride ourselves on being the most employee focused plumbing, heating and air conditioning company in town. This year, we also won San Diego’s Best Plumber and La Jolla’s Best Plumber plus the Better Business Bureau International Torch Award for Ethics (one of only 4 companies honored throughout Canada, Mexico and the U.S in all business categories). And we are the first company in the history of the International Torch Awards to win twice!

Job Summary:

Our Dispatch team is a pillar of the entire organization’s effort to increase our customer’s satisfaction. We are looking for an outgoing and well-spoken Customer Service Representative to receive & make calls to assist customers with booking their appointment in the CRM and promoting the brand’s services through having a general understanding of plumbing & HVAC services job types.

Pay Range: $18.00 - $22.00 Hourly *Plus Bonus*

Essential duties & responsibilities:

* Organize, prioritize, and equally divide the incoming customer service orders to available Field Technicians.

* Follow company training to ensure prompt and accurate dispatch of incoming orders.

* Follow the priority service schedule to ensure the "right" technician is on the "right" job.

* Call every customer with a 30-minute lead and verify availability (voice confirmation that the customer is or will be onsite) before the technician is dispatched to ensure the tech is always punctual

* Make absolutely sure that every client is notified of the status if the technician is not going to arrive within the quoted timeframe. If the technician has not arrived by the midway point in the timeframe the customer must be contacted and updated on the current status. (Status Updates every 10am / 2pm)

* Give status updates periodically throughout the day to clients who are awaiting service.

* Control Technician status (en route, standby, parts run, lunch, meeting time, EOD, etc.)

* Use the fleet GPS tracking system to accurately track Technicians and their time

* Send out Daily call counts throughout the day to all office staff and managers for the current and following 3 days.

Skills you bring for success:

* High School Diploma or Equivalent (Required)

* 2-year degree a plus

* 1-2 years of dispatch experience required

* Excellent communication skills, both verbal and written

* Ability to multitask in a fast-paced environment

* Exceptional customer service and phone skills

* Strong attention to detail with problem-solving capabilities

* Strong listening skills

* Ability to achieve the target goal

* Proficiency in Microsoft Office and CRM software

* Proficient at typing & comfortable with computers

What you will get if you join us:

* Commission + Bonus +Spiffs

* 401(k) with 3% matching

* 100% paid Medical

* Dental and Vision Plan Options

* $20K Life Insurance Policy Free to Employees

* Short- and Long-Term Disability plans

* Paid time off + 6 holidays

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.