Job Description

Description

The most employee focused Company in San Diego is looking for exceptional Client Care Specialists. Anderson Plumbing, Heating & Air Conditioning, Inc. is a residential service & repair company, providing plumbing & HVAC services. We offer great benefits, training and personal development to help you succeed and grow.

As a Client Care Specialist, you will work with a dynamic and passionate team to ensure desired company growth. 

Responsibilities

  • Call clients and offer specials.

  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.

  • Respond to client requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.
  • Requirements

Requirements

  • 2-3 years experience in customer service, preferably a high volume call center.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.
  • Engaging personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.

.Benefits

  • Eligible for Medical, Dental, Vision and Life Insurance after 30 days. Anderson pays for 100% of employee premiums

  • 16 days of Paid time off.

  • 401k matching plan.
  • Monthly Bonus Opportunity.
  • Ongoing Technical & Communication Training.
  • Opportunity for advancement, we promote from within.

For an interview please apply to this ad.